Customer Service Executive (SAP)
Responsibilities
- Supporting sales team on customer pricing and issuing SAP quotations.
- Responding to and handling customer inquiries.
- Receiving customer orders, and processing them includes standard orders, consignment orders, sample orders, intercompany sales orders, and intercompany and standard purchase orders in SAP.
- Coordinating and communicating with the production planning team from different production sites of Electronics to achieve customer-requested delivery dates based on the standard lead times.
- Managing and monitoring customer consignment stock, good and accurate planning on stock replenishment to keep consignment inventory level within targeted KPI.
- Processing and monitoring Precious Metal hedging/buying prices with an internal trading company in SAP.
- Confirming the precise hedged PM price in Sales Order Confirmation or Proforma Invoice to the customer.
- Monitoring and ensuring confirmed sales orders are shipped on time.
- Providing shipping pre-alerts to customers.
- Requesting and submission of new customer numbers through the master data governance tool (SAP Business Client 7.70).
- Involving material master views of Sales and Export, coordinating on new material number releasing.
- Raising Engineering Change Notice (ECN) for changing customer part numbers in SAP.
- Liaising with the Sales/Account Manager on new material number creation.
- Ensuring customer satisfaction and providing professional customer support.
- Acting as supporting functions on local company/site necessary measures like IATF and ISO certification, HET commercial excellence initiatives.
- Taking up ad-hoc tasks as and when required by the Supervisor.
Requirements
- Possess min Diploma education qualification with Customer Service experience
- Knowledge in SAP system and Microsoft Offices
- Customer service principles and practices
- Problem-solving
- Good communication skills
- Taking full ownership in Order-to Cash (OtC) processes, following strictly standard operating procedures to ensure product, order quantity, pricing and other critical information are correctly carried out.
Interested applicants please submit your resume to joepster.lim@share-resources.com
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