- Support RMs in day-to-day client servicing by providing appropriate advice or timely resolutions to clients’ issues.
- Collaborate with Operation Units / Support Teams to resolve clients’ issues timely, with identified gaps well escalated to appropriate parties for further process or product enhancements.
- Represent department by participating in process improvement related initiatives or projects with external/internal stakeholders to enhance productivity and customer experience.
- Drive initiatives in line with objectives to better enhance the overall customer experience and achieve operational excellence.
- Involve in clients’ on-boarding activities in accordance to AML and regulatory requirements. To handle subsequent documentation updates as part of client servicing.
- Ensure regulatory guidelines are well implemented in work processes by working closely with department Compliance / AML Teams.
- Facilitate clients’ reviews, marketing calls or business strategies via data collation and analysis.
- Participate in departmental or team projects through data extraction, analysis and UAT.
Qualifications
- Possess good analytical and problem-solving skills, being meticulous and have an eye for details
- A confident and effective team player who is independent and pro-active in supporting peers and team
- Ability to perform under time pressed environment by completing assigned tasks accurately and timely
- Strong communication and written skills required
- Degree holder preferably in Business Administration / Banking / IT / Computer Science
- Proficient in MS Office, especially in MS Excel
- Minimum 5 years working experience in financial industry
Primary Location: Singapore
Job: Singapore
Organization: Global Financial Institutions
Schedule: Contractual
Job Posting: 16-Nov-2023, 4:45:41 AM
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