Key duties and responsibilities that need to be performed to meet the primary objective of the job. This will include the important result areas (what) along with the rationale (why).
- Assist to provide information and handle enquiries from residents and general public on the programmes and services provided by the assigned RCs.
- Operates the assigned RC centre(s) for at least five days a week.
- Assist the assigned RC to build up a database of residents within the zones and help monitor their engagement and outreach and to expand customers’ base.
- Assist to promote and market RC membership scheme/activities/courses/events to residents through social media and other new strategies, besides existing channels.
- Support RC to form and develop Interest Groups, plan and organise activities and courses.
- Assist to gather residents’ feedback and needs on RC programmes.
- Assist RCs in handling accounting/book-keeping of RC accounts like collection of fees, issuing of receipts, preparations of monthly statements of account etc.
- Assist to ensure that all RCs’ publicity materials, application forms and tickets for RC Programmes are displayed neatly or available to the public.
- Ensures that confidential documents and reference materials are kept securely and not openly displayed to the public.
- Ensures that posters at notice board of RC centres and banners displayed are kept up-to-date and presentable.
- Have a good understanding of RC Rules and Regulations.
- Maintain residents’ database on behalf of RC and update periodically. Market RC programmes to residents in this database.
- Work with RC to ensure that RC Centre is operational at all times during its opening hours.
- Meet PA Service Standards at all times and any other duties as assigned by the RC.
- Performs administrative duties (such as filing, typing, posters designing and despatch of minutes and circulars to GROs) to support the functioning of RC.
- Attends to requests or enquiries of grassroots leaders and residents when necessary.
- Liaises with grassroots leaders and reminds members to attend important meetings and functions.
- Work with RC to plan and prepare publicity materials on RC programmes like house visits, floor/block parties, block dialogues, street parties etc.
- Provide RC progress updates as and when required to RC, CO or PA HQ.
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